Can organizations trust AI to make decisions? What Should AI Never Decide? What happens when employees trust AI more than they trust their managers, colleagues, or even themselves?
In this episode of The Future of Less Work, host Nirit Cohen sits down with Marinela Profi, Global AI & Generative AI Market Strategy Lead at SAS and Human & AI Trust expert, to explore what trust really means in the age of AI.
Together, they discuss why using AI is very different from trusting it, how organizations should decide which decisions can be delegated to AI and which must remain human, and why governance, accountability, and decision intelligence will become essential capabilities for every business. Marinela shares why curiosity and continuous learning may become the most important career skills, why AI performance should be managed alongside human performance, and how organizations can build trust without losing the uniquely human judgment that drives innovation.
They also explore one of the most surprising shifts emerging today: people are increasingly turning to AI before they turn to colleagues, managers, or even themselves. What does that mean for leadership, learning, communication, and the future of human relationships at work?
Whether you’re leading AI transformation, designing AI governance, managing hybrid human-AI teams, or simply wondering what should never be delegated to artificial intelligence, this conversation offers a thoughtful perspective on how organizations can build trust while keeping people at the center of decision-making.
Guest Information:
Marinela Profi is an AI strategist, TEDx speaker, and Human & AI Trust Expert focused on the future of work and the evolving relationship between humans and intelligent systems. She currently leads global market strategy for agentic AI at SAS, where she works at the intersection of technology, trust, and business transformation. With roots in data science and a passion for helping people navigate change, Marinela brings a human-centered perspective to how AI is redefining jobs, leadership, and opportunity.
Links:
Website: marinelaprofi.com
Linkedin: https://www.linkedin.com/in/marinelaprofi/
Instagram: marinelaprofi
Chapters:
00:00 Can Organizations Trust AI to Make Decisions?
01:20 What’s the Difference Between Using AI and Trusting AI?
02:32 Why Are People Trusting AI More Than Humans?
06:08 What Human Capabilities Could AI Replace Without Us Realizing?
09:24 How Do We Develop Human Skills in the Age of AI?
13:54 What Is Decision Intelligence and Why Does It Matter?
15:34 Which Decisions Should Humans Never Delegate to AI?
19:21 When Should Companies Use AI Agents vs Traditional Automation?
22:18 How Do You Measure the Performance of AI Agents?
25:11 What Work Should Always Remain Human?
29:25 What Will Organizational Trust Look Like in Five Years?
30:03 How Will AI Change HR, Leadership and Employee Trust?
